We accept all major credit cards, Google Pay, Apple Pay
Items in stock will be shipped within 1-3 days. Many items are made to order so give us up to 10 days to craft your item(s).
Please enter a USPS verified address when ordering to help prevent delivery issues.
We always try to reorder the same fabrics and materials to ensure that what you see in the listing is what you get delivered. When we can't source the exact materials used in the garment you see in this listing, we will use a different but similar material that closely matches in texture, fiber, composition, luster, etc at our sole discretion. Message us to check fabric availability and that your order will be made with the exact fabric as shown/listed. We regularly update photos depicting our styles redesigned in replacement fabrics to show the most accurate and updated version.
We make every effort to display the colors of each garment as accurately as possible. However, each monitor reproduces colors differently, therefore the color that you see may be slightly different from the actual color, which is not a quality problem.
Different colors of one style or even the same color from different orders may be made from different batches of materials, which may be not absolutely the same.
We accept returns up to 14 days from the package's arrival if the item arrives defective.
We accept returns up to 14 days from the package's arrival if the item arrives defective. We do not accept returns due to size-related issues, such as improper measurements, or any damages caused by the buyer. Please see our size guide, or ask us for help with sizing.
Buyers are responsible for return shipping costs. Original shipping costs are not refunded, only the cost of the garment will be fully or partially refunded. If the item is not returned in its original condition with tag intact, the buyer is responsible for any loss in value and a partial refund may be given at our sole discretion.
All sales are final on clearance and/or sample items.
Email us elsaoriginals [@] gmail [dot] com for a reply usually within a few hours but it may take up to 24 hours.
Items are clearance when we are discontinuing the style but still have enough fabric for 1 or more orders - which may be limited to a given size (e.g. up to L). The style may or may not be in the process of being redesigned. If the item is being redesigned, it will return to our normal style catalog.
A sample is the original design, worn briefly by our model. It is only available in our sample size (usually a size small 6 or a medium 10). Samples are like-new and are discounted up to 50% the original price.
We aim to release a new batch of styles each month, but this depends on our order volume, model availability and other factors. Subscribe for emails to be updated when new styles or collections drop.